Mystery Shopping

  • Specialized mystery shops for all industries
  • Increased staff accountability leads to higher service levels
  • Measuring steps of service benchmarks improves training effectiveness
  • Franchise compliance shops ensure brand standards and consistency
  • Quality assurance measures ensure that information is accurate and reliable
  • Third party program ensures unbiased feedback
  • Introduces new customers (shoppers) to your business as a marketing tool
  • Professional macro view reporting and analysis identifies trends
  • Fully customizable to meet the unique needs of your business
  • Efficient and affordable with no hidden fees

Clients are quickly impressed when they switch their mystery shopping services to They easily notice our professionalism, experience, shopper integrity, and reporting accuracy. We take great pride in the quality of our shoppers and our shop reports. Our quality assurance team of editors reviews, edits, and approves all shop reports before they are shared with our clients to ensure accuracy and integrity. New clients also appreciate the customization and flexibility that we offer.  We work with our clients as partners to fully customize the survey templates and reports to meet their individual needs. There is never a charge for program set-up, template revisions, or custom reporting. New clients value that we have 13 years of experience and that we actually understand the business and know which programs, questions, and reports will work best for them.

We use a unique pool of mystery shoppers with quality and professionalism in the industry that is second to none. We have an extensive pool of your natural mix of customers and MSPA certified shoppers. We are proud members of the Mystery Shopping Providers Association (MSPA) and many of our shoppers and staff are MSPA Gold Certified.

Our sophisticated and modern reporting technology provides interactive graphs that make it easy to analyze and identify trends within cumulative data on a local, regional, and company-wide level. The system can provide hundreds of different types of management reports to meet your specific needs, clearly and attractively formatted for your review and presentation at your management meetings. You are also able to specify who within your organization can access mystery shopping information and the types of information and reports that they can review. All reports are viewed through a secure server and all data is encrypted to ensure that information is only viewed by authorized individuals.

We are looking forward to working with you to develop a successful and effective program for your business. Evaluating service is the best investment you can make and building future sales starts with today's customer. Contact us today to learn more about this service and how your company can benefit by outsourcing your mystery shopping to

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“You have been an amazing partner on this roller coaster we call the solar industry and you have not only put up but nailed any and all of our last minute requests/changes. We vetted three other mystery shopping vendors and ultimately chose CustomerProphet because of the adaptability and passion. We...

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Wireless Zone

"Our relationship with has been an absolute pleasure. They work closely with our team to ensure the mystery shop program is conducted accurately and efficiently. The results we’ve gotten have been an outstanding leveraging tool when working with stores who would benefit from improving their processes."

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Idaho Liquor

“Great customer service is hard to measure and maintain. CustomerProphet.comt has created an easy-to-use method and tool to help understand what the customer shopping experience is really like. The Mystery Shopper’s feedback has been extremely helpful to our main office and to our retail stores; we are making future decisions...

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Celebration Cinemas

“Celebration! Cinema uses the Mystery Shopper program to give us a snapshot of the service we are providing our guests. This program allows company leaders and each of our General Managers to see their locations strengths and weakness. When weakness trends are revealed, we are able take steps to make...

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Monkey Joe's

"As the owner of multiple Monkey Joe’s locations, it is not physically possible for me to monitor the stores at all times. provides the perfect tool to measure the performance of the staff and its impact on customer service. The ability to customize the survey combined with’s flexibility,...

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Roller Funeral Homes

" provided us with the perfect solution for determining what types of trainings we needed to implement. For many years we have struggled with how to professionally follow-up on our pre-need consultants and funeral directors.'s mystery shopper program has been the answer. Through this program we have procured valuable...

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Laconia Savings Bank

"In today’s business environment the greatest competitive edge we have is directly tied to the level of quality service we provide every day to our customer. As simple as a mouse click away, gives us a way to measure the level of our quality service performance and allows us...

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